75% increase in productivity for our business servicing 35,000 Australian clients-draft

"One of the immediate positive impacts our business was able to measure as a result of the implementation of ezidox™, was the impressive reduction of time our admin staff member spent on document processing. Normally this task swallowed eight hours of her day, and this is now only taking up two hours a day, leading to a 75% increase in overall productivity "

Executive - Mortgage Choice

Business Challenge

Mortgage Choice Central West is a local mortgage broker operation, which covers a sprawling area of regional NSW. This is a large geographical area in which to run a mortgage business and meet face to face with customers. It also means a dispersed workforce with more time spent travelling on the road than in the office, and less time left to chase and archive vital loan documentation. This task rested on the shoulders of a full-time office administration staff member whose sole job consisted of eight hours a day spent indexing, naming, electronically coding and collating documents. The repetitive and limited range of tasks for this staff member also kept her from upskilling or having the time to learn new areas of the business. Mortgage brokers almost unanimously agree that securing the supporting documents and managing the indexing of these is singularly the most difficult and time-consuming task faced by the business.

The solution

West after researching a number of solutions Mortgage Choice Central discovered ezidox™. ezidox™, with its intuitive mobile functionality, offers a wholly automated document upload and indexing process, all through an easy-to-understand mobile app. ezidox™ provides loan customers with the knowledge to understand exactly what documents are required, by when and in what format, together with the tools to help capture, deliver, process, and archive them securely and efficiently. No more wasted time scanning and emailing the documents, customers now have an easy way to capture and, send their documents. Multiple formats can be uploaded including text, image, or pdf. ezidox™ makes it easier for customers by guiding them through the entire process complete with friendly SMS reminders, encouraging them to complete their document uploads.

Impact

One of the immediate positive impacts Mortgage Choice Central West was able to measure as a result of the implementation of ezidox™, was the impressive reduction in time his admin staff spent on document processing. Normally this task swallowed eight hours of their day, this was now only taking up two hours a day, leading to a 75% increase in overall productivity.

This has led to the staff members having increased time to focus on customer retention and pre submission work, resulting in him developing an expanded, and more career stimulating skills set, and an increase in his job satisfaction and remuneration. Customers too have greatly benefited from the software implementation and have taken on new by responding quicker to document requests, as a result of the ease of document submission through the mobile application, leading to a greatly accelerated timeline for the completion of loan applications and approvals.

About Mortgage Choice

For over 27 years, Mortgage Choice has been helping Australians with their financial needs by delivering a range of financial choices teamed with trusted expert advice.

Industry: Financial Services

Company Size: 90 - 120 employees

Location: Australia