Business Challenge
Bernard Desmond’s fast-growing mortgage business is based out of Melbourne, and services a large chunk of Victoria with clients extending from the Melbourne metro area through Geelong and southwards to Philip Island, and the Mornington Peninsula. Bernard and his team regularly travel up to 250 kilometres in either direction to meet with their clients, taking the concept of mobile lending to new levels.
Starting the business as a sole operator, Bernard has grown his Loan Market franchise, called Feedback Finance, into a thriving award-winning operation. However, time consuming processes such as document collection at the customer end to enable the loan processing, have been a common stumbling block in terms of business growth and efficiency, directly impacting on the number of loans the business can complete in any given month.
The solution
Bernard felt the growth of the business was being held back by the amount of time taken to collect and process this important documentation and that it was time for the customer to take greater ownership for the provision of the required documentation. He sought to find a software solution that customers would be happy to use, one that required minimal time and effort on their part. ezidox™, with its intuitive mobile functionality, offers a wholly automated document upload and indexing process, all through an easy-to-understand mobile app.
No more wasted time scanning and emailing the documents, customers now have an easy way to capture and send their documents, with the mobile app automatically indexing the documents with the right file name. Multiple formats can be uploaded including text, image, or pdf. ezidox™ makes it simpler and more intuitive for customers by guiding them through the entire process complete with friendly SMS reminders, encouraging them to complete their document uploads.
Impact
Freedom Finance has become a faster, much more efficient operation since the implementation of ezidox™. Before adoption, the business was writing just on $3M a month in completed loans. With the speed and agility offered by ezidox™, Bernard is now able to spend more time engaging with customers and less time waiting for documentation to come through, leading to a lift in his monthly loan writing of 67% and increasing this from $3M to $5M in loan writing per month.
About Loan Market
Loan Market is one of the largest and fastest growing retail mortgage brokerages in Australasia. Proudly family-owned and operated, it was founded in 1995 by Sam White and is part of the White Family Group of Companies comprising of Loan Market, Wealth Market Home Now and Ray White. Today, Loan Market works with a panel of 35+ lenders and supports a network of over 650 brokers across Australia and New Zealand.
Loan Market is one of the largest and fastest growing retail mortgage brokerages in Australasia. Proudly family-owned and operated, it was founded in 1995 by Sam White and is part of the White Family Group of Companies comprising of Loan Market, Wealth Market Home Now and Ray White. Today, Loan Market works with a panel of 35+ lenders and supports a network of over 650 brokers across Australia and New Zealand.
View moreIndustry: Financial Services
Company Size: 501-1000 employees
Location: Australia
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In a single month I lifted my loan writing from $3M to $5M a month, this is a 67% increase in efficiency
Reducing loan processing from 3-5 days to 24-48 hours through ezidox™
