Sydney, 21 February 2019. ezidox, a popular cloud portal supported by full function mobile apps used by banks, brokers, insurers and many other professional service providers for the rapid collection of documents and information from customers, today announced the integration of OneSpan’s e-signature solution, OneSpan Sign, allowing users to prepare, send and receive documents with e-signatures directly from ezidox.
When a customer needs to sign a document as part of a transaction, a “wet signature” can significantly delay the whole process – customers have to print out the document, sign it and then send it back physically or scan it and send it back electronically. E-signature capability has been shown to get a faster response time, provide a secure audit trail, and much better customer experience overall.
Signed documents are, however, only one part many complex transactions like mortgages, loans, insurance claims and so on. Many other documents and pieces of information are generally required. ezidoxä simplifies the collection and processing of all the other documents and information, and this new combination of ezidox and OneSpan Sign significantly improves the overall efficiency and speed of the transaction. Faster transactions mean happier customers.
A significant mortgage broker chain has been driving the integration of OneSpan Sign and ezidox so that its individual franchises can improve efficiency and service levels. ezidoxä has been shown to reduce the cost of document collection and processing by up to 90% thereby accelerating transaction times by as much as 30%.
OneSpan Global VP of Sales, Dan Dica, noted the e-signature capability that OneSpan Sign offers ezidox includes:
Adding e-signatures to a new or existing ezidox document
Managing multiple documents and signers – “parallel signing”
Automatically archiving signed documents in the OneSpan portal and providing a patented, visual audit trail in ezidox.
Customising the customer experience across any channel and any device, particularly mobile
“OneSpan Sign for ezidox means customers can conveniently review and sign documents from anywhere, anytime on any device. By ensuring that the process stays 100% digital, we help eliminate manual processing and related errors and costs,” said Dica.
“Importantly, we keep the signature process within the same workflow as the collection of all the other documents and information required from the customer,” said Geoff Kendall, CEO of Ezidox. “Keeping a copy of every signed document in the ezidox portal together with all the other important documents means everything is kept in one place for easy access at any time in the future, which is a massive win for customers and businesses alike.”
“Our strategy is to partner with organisations like OneSpan that deliver efficiencies in the transaction process rather than try to reinvent the wheel,” Kendall said. “We can focus on making ezidox a comprehensive workflow platform that works with other platforms already in the market to help transactions take place faster and more efficiently for everyone involved”.
Myrna Van Pelt
Corporate Communications Director
M : +61 (0) 412 489149
About Ezidox Pty Ltd
Ezidox Pty Ltd, one of the fastest growing ventures in the Lakeba Group, has developed an award-winning platform for collecting, processing, managing and storing documents from customers and other third parties. ezidoxäprovides an interactive platform to understand exactly what documents are required, by when and in what format together with the tools to help capture, deliver, process and store them securely and efficiently. Automating the collection and processing of documents saves significant time and money and results in lower drop-offs and accelerated revenue. A secure and auditable cloud portal supported by mobile apps for both document collectors (organisations) and document senders (customers) ensures all parties can transact at any time and from anywhere, according to their convenience and have real-time visibility of the status of the transaction.
OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan solutions to protect their most important relationships and business processes. From digital onboarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction. Learn more about OneSpan at OneSpan.com and on Twitter, LinkedIn and Facebook.