Cloud portal boosts broker efficiency by 75%

Document collection and processing platform ezidox has announced enhancements to its cloud portal that could further improve broker efficiency.

Owned by the Lakeba Group, the ezidox platform enables brokers to digitally capture, process and store documents.

It has now announced a number of enhancements to the cloud portal, which include:

  • White labelled application – Enabling companies to brand the app with “fully configurable style and domain”;
  • Instant messaging – Providing instant connectivity with customers to answer queries, approve or reject documents and fast-track applications;
  • Optical character recognition –Providing data field obfuscation (e.g. tax file number redaction) and automated data extraction from documents (e.g. Driver’s License);
    Increased third-party integrations – Integration with third-party document providers such as BankStatements, Credit Sense and Mogo, as well as e-signature platforms such as DocuSign and eSignLive.

“What we’re seeing today is impactful and highly measurable efficiency gains as a result of the new functional layers built into ezidox,” said Geoff Kendall, CEO of Ezidox.

The CEO and founder of Lakeba Group, Giuseppe Porcelli, added: “The accelerated growth of Ezidox and the integration of blockchain for document validation provide powerful evidence of the strength of this solution, particularly so in the broker industry.”

Mr Kendall added that the software has contributed to “highly measurable efficiency gains”, highlighting that some brokers have been able to reduce document collection and processing by 75%.

Jason Puxty, owner and manager of Mortgage Choice in Dubbo, Orange, and Bathurst, claimed that his staff had previously spent eight hours a day on the document collection and indexing process, but this has now been reduced to two hours.

“Ezidox allows us to digitally automate the document collection and indexing process, greatly reducing the amount of time spent on this task,” Mr Puxty said.

“Of all the administrative support processes involved in preparing loans for customers, securing the supporting documents and managing the indexing of these, is the most time consuming task for mortgage brokers, and this recent evolution of the Ezidox platform continues to deliver ongoing efficiency gains to our business.”

This article has been published in “The Adviser” by Charbel Kadib